At DigiMedix, confidentiality and security are at the core of everything we do. We operate within a secured infrastructure that follows established data security policies, consistently maintained over many years of trusted service. Our operations are designed to meet the highest standards of privacy legislation, including:

Canadian Data Residency & Secure Infrastructure:

We ensure all data—including audio files, transcripts, and metadata—is securely stored within Canada. Our infrastructure uses:

* End-to-End Encryption (AES-256 for data at rest and in transit)

* Secure, Canadian-based Data Centres certified for high-availability and compliance

* Role-Based User Access with strict authorization controls

* Regular Vulnerability Assessments to maintain system integrity

Privacy-Focused People & Processes

Each team member and vendor signs a confidentiality agreement and undergoes regular compliance training specific to Canadian regulations.

Security Measures:

To ensure comprehensive protection throughout the transcription process, we implement:

*Multi-factor authentication and role-based access for all users

*Routine system monitoring, access auditing, and vulnerability testing

*Only authorized personnel can access sensitive information, and access is logged and reviewed regularly to maintain transparency and accountability.

Operational Continuity You Can Trust:

We’ve invested in resilient, cloud-based systems that offer daily automated backups, real-time failover, and disaster recovery protocols—so your service remains uninterrupted, even in the face of unexpected events.

We routinely delete data once it has been processed and delivered to the client. Data is not retained beyond 90 days unless the client explicitly requests an extended storage period.